Forward Your Calls While Away from Office

Set up the forwarding feature before you leave for the day prior to your scheduled absence from the office.

1.  On the main home screen, click on black button under Features.
   
   1. Note - If you are not on the home screen, you can get to it by clicking on the white button with the black phone icon. 
      
2. Using the white circle pad, hover the selection over Forward and click on the black button under Select.
   
   
3. Hover the selection over Forward Unconditional and click on Select.
   
   
4. You should see settings like the picture below.
   
   1. Toggle Fwd Unconditional to On.
      
      
   2. Call Type should stay on External and Group.
      
      
   3. For Destination, click on Edit, and dial the extension that you would like your calls to be forwarded to. Once you finish typing the extension, the user's name should auto-populate the field. Make sure to click on Select once you confirm that the name that shows up is the correct destination.
      
      
5. The final settings should look like the picture below (Destination should be set to the name of the person you would like to forward your calls to - Help Desk is just an example).
   1. IMPORTANT - Make sure to click on Save after you confirmed all the settings!!
      
      
6. When you are back in the office, make sure to toggle Fwd Unconditional back to Off!